Terms and Return Policy
Please verify styles, colors, quantities, gate sizes and height before placing your order. Custom-fabricated material is non-refundable. This includes but is not limited to arched gates, custom posts, special orders and disassembled panels. Customers wishing to cancel an order need to do so within 24 hours to avoid cancellation charges from the factory. Customer is responsible for verifying final quantities. Fences4Less.Com offers design services as a free service to our customers, but we cannot be held responsible for errors or omissions. All deliveries of Jerith material are to commercial sites only. Commercial sites are open from 8-5, M-F, unless noted and do not receive a phone call prior to delivery. If a phone call is required there is a $25.00 fee. Commercial customers are responsible for making arrangements for delivery if their facility is not open during standard business hours.
If your order does not qualify for free freight we will send you a quotation. Free freight whe offered only applies to orders shipped within the 48 contiguous states. We will not process the order until you have authorized any applicable freight charges.
Container Customers: If your order is door-to-door delivery, or a re-consigned delivery of a container, then a non-refundable $4,000.00 deposit will be required. In the event there is a default on the account, this money will be used to freight forward your material to another customer or to our yard. When the container is within one week of arriving at the port, the balance of the money must be paid unless there are terms in place with Fences4Less,Inc. It is extremely important that payment is received promptly so the overseas factory will have time to Tel-Ex release the container. If payment is not timely, Fences4Less.Com will use an outside factoring company to finance the container at 10% of the outstanding balance for up to 30 days at customers expense - subject to financial approval. If the container is discharged from the port and credit nor payment are available at time of discharge, then the container and the customers deposit will be forfeited. Customer will remain responsible for any additional fees associated with the re-direct of this container. Once the container is delivered, customers will have two hours to unload the container. If there is standing time on the container, then the customer will be invoiced for that time. Make sure you mark the start time and end time on the shipper.
Customers receiving any type of truck delivery understand that they are responsible to pay for delays or standing time to unload.
The parties agree to the exclusive jurisdiction of the federal and state courts located in San Diego County, California, in any action arising out of or relating to this sale/agreement. The parties waive any other venue to which either party might be entitled by domicile or otherwise.
IF THERE IS A PROBLEM WITH YOUR SHIPMENT!