Return Policy

Please verify styles, colors, quantities, gate sizes and height before placing your order. Custom-fabricated material is non-refundable. This includes but is not limited to arched gates, custom posts, special orders and disassembled panels. Customer is responsible for verifying final quantities. Fences4Less.Com offers design services as a free service to our customers, but we cannot be held responsible for errors or omissions. All deliveries of Jerith material are to commercial sites only. Commercial sites are open from 8-5, M-F, unless noted and do not receive a phone call prior to delivery. If a phone call is required there is a $25.00 fee. Commercial customers are responsible for making arrangements for delivery if their facility is not open during standard business hours.

Jerith customers have the option of paying $150.00 at time of order for a residential delivery. Jerith customers may waive this fee and elect to have the material picked up at the shippers local terminal, or arrange for residential delivery directly with the carriers at time of delivery ($150.00 fee is not guaranteed at this time). If customer requests a lift gate, incurs additional overtime, incurs a re-delivery fee, or uses other optional service from shipper, customer must contract these services directly with shipper and pay driver at time of delivery. Customer agrees that they are responsible for any additional fees charged by freight company. If Fences4less.com is backbilled for any additional fees, the customer will be billed for these charges. In compliance with DOT guidelines, shipper only guarantees product to be free from damage when the truck drives onto the customers property.

Customers are responsible for unloading the truck and assume full liability for damage to material while unloading - even if driver assists. Customer understands that each trucking company provides insurance for damaged or shorted material while in transit, once the packing slip is signed, customer accepts the order “AS IS” and waives his/her right to process a freight claim - signer must be 18 or older. If driver refuses to stay while the material is being inventoried, sign the packing slip and state “Driver un-willing to stay while inventorying truck and checking for damaged material”. Problems are rare, but if they do occur, sign and mark the problem on the shipper and inform Fences4Less.Com immediately of the problem. An insurance adjuster will be assigned in your area and you will be notified of the steps being taken. Returned or refused deliveries incur up to a 50% re-stocking fees plus applicable cancellation fees, in-bound freight charges, and shipping and handling back to manufacturer at higher rates. DO NOT REFUSE DELIVERY. Tipping of LTL drivers is customary, but not required. Cancellation of orders not shipped may be subject to cancellation fees.